Frequently Asked Questions

What are my shipping costs?
Shipping costs are automatically calculated during the checkout process. You are able to select the type of delivery service preferred and compare options. Large or heavy items may require additional information.

When will I get my products?
We pride ourselves on quick delivery. Most orders are filled the same day. Based on your shipping options and distance you might receive your items in one to five days. If any items are on backorder, we will notify you with the expected delivery date.
See our Shipping Policy for more information>>

How can I get a copy of my invoice?
You will receive a confirmation via email with your order. If you need another copy, please contact us 888 4 LEAN 5S or info@5Ssupply.com.

Do you do custom orders?
Yes. We are happy to assist in finding the correct solution for your needs. We have helped companies with custom orders in the past. We work on a case by case basis for selected items. Please contact us at 888 4 LEAN 5S or info@5Ssupply.com for more information.

Can I get a quantity discount?
Yes. Items that we offer quantity discounts are already listed on the website. If you have a specific request, please contact us at 888 4 LEAN 5S or info@5Ssupply.com for more information.

Do you ship to Canada or Overseas?
We can ship to Canada via UPS Worldship. For orders outside of the United States and Canada, please contact us at 888 4 LEAN 5S or info@5Ssupply.com for more information.

Can I use a Purchase Order?
Yes. Please contact us to setup an account. We require a credit application including references. Upon approval you will be able to make purchases using POs.

Do you offer training?
Yes. 5S Supply has many options to help fill your training needs – everything from books & DVDs, webinars, tele-coaching and even on-site training is available. Please contact us at 888 4 LEAN 5S or Trainer@5Ssupply.com for more information.
See 5S Training for more information>>