Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping and Sustaining Lean Improvements in Administrative Areas
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Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping and Sustaining Lean Improvements in Administrative Areas
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SKU: TRB-108
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. More details... |
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Product Details
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Features:
- A complete case study that highlights the applications of lean in an office environment
- A thorough overview of basic lean concepts
- Methods for identifying the administrative activities that need improvement
- The eight-step process for removing waste and reorganizing workflow for cost effective, efficient operations
- Guidelines and checklists to help direct and maintain lean improvements
- A comprehensive lean assessment tool for administrative areas
- Definitions of common lean terms and concepts
BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
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