The Problem Solving Memory Jogger
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The Problem Solving Memory Jogger
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SKU: TRB-032
Speed up the never-ending quest for improved business processes by following this 7-step Problem-Solving Model, based on the Deming Plan-Do-Check-Act Cycle. The book explains the importance of a systematic approach to problem solving, and walks readers through the model, explaining key concepts and how to do the sub-steps. More details... |
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Product Details
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This easy-to-use pocket guide shows readers how to use the quality improvement tools of the Memory Jogger II in a problem-solving context, and recommends the appropriate tools for each step of the way. A case example links the steps, showing how one team used the tools to improve a real-world business process. A second case example shows how to create a problem-solving storyboard. The book is designed for both beginning and advanced teams.
Features:
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Finding and solving problems in your organization's processes -
Using a systematic model to solve problems -
How to implement the 7-Step problem-solving model -
Creating a Storyboard -
Expert tips -
Advanced problem-solving concepts and techniques Author: GOAL/QPC
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