The Nun and the Bureaucrat
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Our Products: Books > Lean Healthcare
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The Nun and the Bureaucrat
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SKU: TRB-214
The remarkable story of how healthcare professionals found a powerful but unlikely cure for what ails hospitals and healthcare is clearly and invitingly told in The Nun and the Bureaucrat/Good News…How Hospitals Heal Themselves, a book and DVD set. The set was developed to help people see work with what one leader called “new eyes.” Rather than focusing on solving the problems of an organization’s individual parts, management and employees in The Nun and the Bureaucrat learned how to focus on creating a cooperative environment in which people pursued continuous improvement of processes, the larger system, and themselves. More details... |
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Product Details
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The Nun and the Bureaucrat describes how doctors, nurses, and administrators at SSM Health Care, one of the largest Catholic healthcare systems in the U.S. (the Nun), and the Pittsburgh Regional Healthcare Initiative (the Bureaucrat) adapted concepts and tools from the Toyota Production System to recognize and eliminate non-value-creating steps in processes. An important lesson was to tackle the complexity of hospitals with a “systems thinking” approach of viewing and transforming organizations as a whole rather than as a collection of separate parts or departments.
The book and DVD show how everyone in the organization can improve the system every single day. The book recounts how doctors and nurses were dubious that the Toyota system would work in their hospital and today are delighted by their increased effectiveness and time with patients.
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