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Free Lean Webinar - Gemba Walks for Service Excellence

Free Lean Webinar - Gemba Walks for Service Excellence
Free Lean Webinar - Gemba Walks for Service Excellence

This webinar was originally held on Wednesday, February 27, 2013. A recorded version is available below.

Free Lean Webinar - Gemba Walks for Service Excellence

Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks—visiting the areas where the service provider interacts directly with the customer—to identify new service delighters and make a lasting positive impression on customers.
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We know your time is valuable so we are using a new, shorter, 20 minute format  that will cover:
  • Lean Leadership
  • Gemba Walks
  • Value Propositions
  • Essentials for Service Excellence
  • Service Innovation Mindsets with real-world examples

Gemba Walk Webinar - Bob Petruska from 5S Supply.

About the Presenter

Robert (Bob) Petruska brings 20 years of experience improving performance in a variety of fields including aerospace, automotive, food, healthcare, office, and services. Petruska holds a Bachelor of Science degree in Industrial Technology, and a Master of Science degree in Manufacturing Systems. Author of "Gemba Walks for Service Excellence” published by Taylor and Francis Productivity CRC Press in 2012. Petruska is also an ASQ Certified Six Sigma Black Belt and Certified Quality Engineer.

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