advanced search    Search
 

 
 
 

Free Lean Webinar - Gemba Walks for Service Excellence

Free Lean Webinar - Gemba Walks for Service Excellence
Free Lean Webinar - Gemba Walks for Service Excellence
SKU: WBS-26

This webinar was originally held on Wednesday, February 27, 2013. A recorded version is available below.

Free Lean Webinar - Gemba Walks for Service Excellence

Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks—visiting the areas where the service provider interacts directly with the customer—to identify new service delighters and make a lasting positive impression on customers.
More details...
Save to my Wish List Tell a friend
Previous Item   Next Item
 
Product Details
We know your time is valuable so we are using a new, shorter, 20 minute format  that will cover:
  • Lean Leadership
  • Gemba Walks
  • Value Propositions
  • Essentials for Service Excellence
  • Service Innovation Mindsets with real-world examples

Gemba Walk Webinar - Bob Petruska from 5S Supply.


About the Presenter

Robert (Bob) Petruska brings 20 years of experience improving performance in a variety of fields including aerospace, automotive, food, healthcare, office, and services. Petruska holds a Bachelor of Science degree in Industrial Technology, and a Master of Science degree in Manufacturing Systems. Author of "Gemba Walks for Service Excellence” published by Taylor and Francis Productivity CRC Press in 2012. Petruska is also an ASQ Certified Six Sigma Black Belt and Certified Quality Engineer.



Product Reviews

Write your own review

 

Rate this product:


 

  New Items!
  On Sale
  Featured Items
 5S & Safety
  A3/Problem Solving
 Cellular/Flow
  Error-proofing/Poka-yo...
 General Lean
  Hoshin Kanri/Policy De...
  Just-in-Time
 Kaizen/Continuous Impr...
 Leadership
 Lean Healthcare
 Lean Office
  Lean Six Sigma
  Pull System/Kanban
 Quick Changeover/SMED
  Standardized Work
 Total Productive Maint...
  Training Within Indust...
 Value Stream Mapping
 Visual Workplace
  Andon Lights
 Bins
 Books
  Communication & Bo...
  Documentation, Informa...
 DVDs
 Event Carts & Kits
  Fan Filters
  Floor Marking & Ta...
  Free Stuff
  Posters
 Racks & Shelves
  Reward & Recogniti...
  Sign, Labels & Hol...
  Software
 Tags
 Tool Organization
 Training & Forms
  Webinars


 
Customer Service Lean Video Library My Account FAQs Lean Support About 5S Supply